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The leading cause for dissatisfaction among
customers is usually poor customer service.
Today, with increased competition, customers have the ability
to look to other companies when they are not satisfied.
Each year, huge amounts of money are spent on advertising to
attract new customers, yet it is consistent good customer service
that keeps them coming back.
For every one customer complaint you receive, there are many
others you never heard about, but others did. Word of mouth!
We at ITQAAN Consultants offer Mystery Shopping services for
businesses to assess and improve upon customer service and quality.
Working closely with its clients in the retail, hospitality,
service, and banking industries, ITQAAN Consultants create customized
mystery shopping programs to deliver information in a style
and layout that is immediately helpful.
IMMEDIATE BENEFITS OF MYSTERY SHOPPING
Motivates employees to provide
excellent customer service at all times with all customers!
Employees never know which customer will be the mystery shopper,
so each customer will benefit from the good service provided.
Provides feedback - Specifically
designed to coach employees for improved performance to meet
your standards.
Ensures objective and authentic
analysis of your business and employee performance.
Identification - Provides information
to reward areas that exceed quality standards and identify where
improvement may be needed.
Reduces temptation of employee
pilfering.
Company Consistency - Every
employee and location in your company will be evaluated using
the same standards.
Incentives and Competition
- Consistent analysis provides a basis for a standardized bonus
system or discretionary incentives.
Increases word of mouth referrals,
which in turn decreases the need for advertising.
The information you receive from ITQAAN
helps you identify the high achievers on your staff and, on
the contrary, your employees that could use improvement! |
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