OUR SERVICES

At ITQAAN Marketing Consultancy, we offer specialized, cost-effective and comprehensive Mystery Shopping Programs. These are beneficial to companies as these programs help them to assess their operational performances against pre-defined internal standards and help elevate customer service.

Our services are designed to improve your operational processes, raise the bar of customer service thus leading to a boost in your sales and revenues. We have a trained and professional team on board designed to facilitate the development of your business. Furthermore, our services can be customized across a gamut of industries like government organizations, retail outlets, finance and banking institutions or the hospitality industry.

Our services Include:

• Mystery shopping
• Competition Mystery Shopping
• Client perception survey
• Client satisfaction survey
• Business process improvements
• Training and full packaged Market Research

ITQAAN Consultancy has over 900 trained shoppers in the Gulf across a spectrum of ages, nationalities and demographic sets. Our team of experienced mystery shoppers will help appraise your service levels and measure them against those of your competitors. Tap into our panel of experienced mystery shoppers to track your service levels and benchmark against those of your competitors!