Customer Service has assumed prime importance across a range of industries and a need was discerned for companies to assess their performance against pre-defined standards.

ITQAAN Marketing Consultancy LLC was set up to cater to this escalating need by companies in the sphere of quality assurance monitoring and mystery shopping in the UAE (Abu Dhabi, Dubai and Sharjah)and the Gulf region (Bahrain, Kuwait, Qatar, Oman and Saudi Arabia).